The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Audiobook (Free)

The former Professional Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

Lee Cockerell has learned that success in business–any business–depends upon being successful and keeping clients. In 39 digestible, bite-sized chapters, Lee stocks everything he provides discovered in his 40+ calendar year profession in the hospitality market about creating an environment that keeps customers coming back for more. Right here, Lee not really about The Customer Rules: The 39 Necessary Guidelines for Delivering Sensational Service only shows why the client always rules, but also the guidelines for serving clients therefore well they’ll never want to do business with anyone nevertheless, you. For example:

Rule #1: Customer Service ISN’T a Department

Rule #3: Great Services Follows the Laws of Gravity

Rule #5: Ask Yourself ‘What Would Mother Do?’

Rule #19: Be considered a Copycat

Rule #25. Treat Every Customer just like a Regular

Guideline #39: Don’t Try TOO MUCH

As simple as they are profound, these principles have already been shown to function in companies simply because large mainly because Disney and as small as a nearby coffee shop; from businesses offering cutting-edge technology like pc tablets to the people selling items as timeless as shoes and bags; at corporations simply because long-standing simply because Ford Motors and those as nascent as a whole new start-up. Plus they have been proven indispensible whatsoever levels of a business, from managers responsible for hiring and training employees, setting plans and procedures, and shaping the company culture to front line staff who deal directly with customers and customers

Chock-full of universal advice, applicable on the web and off, THE CLIENT Rules may be the important handbook for service excellence everywhere.