Human Sigma Audiobook (Free)

Six Sigma changed the facial skin of manufacturing quality, creating superiority by lowering variance in finished items, revolutionizing businesses, and boosting revenue. Now, Human Sigma is certainly poised to do the same for sales and service businesses. This book offers an innovative, research-based approach to among the toughest issues businesses encounter today: how to drive success by successfully controlling the moments when employees connect to customers. Predicated on research spanning 10 million about Human Sigma employees and 10 million clients around the globe, the Individual Sigma approach combines a successful method for evaluating the health of the employee-customer encounter with a disciplined process for enhancing it. Human Sigma is based on five brand-new rules to bring excellence to just how employees engage and connect to customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be handled together – not as separate entities. RULE #2: Feelings Are Facts. Feelings drive and form the employee-customer encounter. Guideline #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be assessed and managed at the neighborhood level. RULE #4: There Is One Number You Need to Know. Employee and client engagement interact to operate a vehicle enhanced financial performance. And this connections can be quantified and summarized with an individual performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Which means that good intentions alone usually do not constitute an idea of action. Sustainable improvement in the employee-customer encounter requires disciplined local actions coupled with a companywide dedication to changing how workers are recruited, positioned in assignments, rewarded and recognized, and importantly, the way they are handled. Important reading for today”s global business leaders, Human Sigma shows how product sales and service businesses can flourish in the brand new global overall economy. It reveals a profoundly different method for handling human systems for development. Blending strategic evaluation with hands-on, practical steps and tips, Human Sigma will change how you look at your projects, your employees, as well as your customers forever.