The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value by Peter Fader, Sarah Toms
The Introvert Entrepreneur: Amplify Your Strengths and Create Success on Your Own Terms by Beth L. Buelow
Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It by Jeff Toister
No B.S. Time Management for Entrepreneurs: The Ultimate No Holds Barred Kick Butt Take No Prisoners Guide to Time Productivity and Sanity by Dan S. Kennedy
Objectives and Key Results: Driving Focus, Alignment, and Engagement with OKRs by Ben Lamorte, Paul R. Niven
The Travels of a T-Shirt in the Global Economy: An Economist Examines the Markets, Power, and Politics of World Trade. New Preface and Epilogue with Updates on Economic Issues and Main Characters 2nd Edit by Pietra Rivoli
The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye by David V. Lorenzo
