Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Audiobook (Free)

New York Instances bestselling author shares an inside look at how Mercedes-Benz changed themselves into a best-in-class, customer-obsessed firm.

Driven to Joy provides an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the business’s customer encounter to best-in-class throughout all of the brands and industries.

The writer worked closely with leaders in the organization to comprehend the customer experience transformation as a top operational and social priority for Mercedes-Benz. This audiobook gives readers a special, all-access take a look at older leadership’s vision, technique, and tactical methods to make and maintain the wide-sweeping actions had a need to deliver the very best customer experience.