Delivering Knock Your Socks Off Service Audiobook (Free)

With so many selections open to them, today’s customers are smarter and even more demanding than previously, putting repeat business at risk. To keep them coming back, you can’t just give them good, as well as great, customer support…you must knock their socks off!

Totally updated with fresh techniques to help you work successfully with actually the most difficult customers, Delivering Knock Your Socks Away Service provides proven tips and approaches for:

Meeting clients’ expectations about Delivering Knock Your Socks Off Services and satisfying their needs

Becoming better to work with

Determining the right times to bend or break the rules

Becoming superb fixers and powerful problem-solvers

Coping effectively with ‘clients from hell’

And more!

Written and read within the same accessible and funny style that produced this book a classic, the fourth edition features refreshing anecdotes as well as brand-new chapters about important topics, including the generational divide, serving customers around the world, and communicating successfully with coworkers across functions in additional departments.

Now stronger than ever, this indispensable guidebook tells you how exactly to provide better service than your customers have ever imagined.