Dealing with Difficult People Audiobook (Free)

Workplaces are filled up with all types of individuals, and some of these can be quite difficult to be friends with. By understanding tough people and their behaviors, a savvy specific can deal with the awkward and problematic circumstances they create.

Coping with Difficult People looks at difficult behavior – what drives it and how exactly to cope with it by controlling aggression, avoiding uncomfortable situations, and keeping relaxed. This third edition provides brand new summary points for each chapter and the various tools and approaches for dealing with challenging customers, difficult people in the digital sphere, and hard bosses.