Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences Audiobook (Free)

GET AHEAD OF THE CUSTOMER Encounter CURVE

Companies who also define achievement through business outcomes and put clients at the center of their business realize sustainable, continuous development. Customer experience is usually a key drivers of technical innovation and business success-Customer Obsessed shows companies how exactly to leverage it across all levels of their organizations to maintain competitive benefit in the digital period.

Customer Obsessed looks at customer experience with an eye toward business about Customer Obsessed: A Whole Company Method of Delivering Exceptional Customer Experiences change, providing high-level insight into each business component that affects that experience. It includes more than outward-facing prescriptive activities, providing a complete company method of redefine what it means to become customer-focused and accomplish higher degrees of success.

See how some of today’s biggest brands translate data into consumer moments, design systems to identify opportunities to interact, and keep everyone on the same page to deliver personalized experiences.

The framework inside gives you all you have to to create a customer-obsessed culture where you are able to:

Prioritize people over technology for connecting with employees, partners, and clients on a far more powerful level

Access every critical metric in your business from your phone, from all over the world, through a straightforward dashboard

Reach into the cloud and see customer sentiment, understand how clients found your brand, and predict what will keep them engaged

Lead with transparency to earn respect and support from your team and clarify professional decision making

Create exceptional customer encounters with insights from a CEO who’s been around the forefront of the cloud revolution and business change for 15 years. Through practical advice and real-world good examples, Customer Obsessed offers a extensive road map to help you create a better, even more innovative business.