The New Gold Standard Audiobook (Free)

When it comes to refined assistance and exquisite hospitality, one name stands high that beats all others: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company provides set the pub for creating unforgettable customer experiences in world-class configurations. Now, for the very first time, the command secrets behind the business’s extraordinary achievement are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted about The New Gold Standard unprecedented access to the company’s executives, staff, and its own award-winning Leadership Center training services, bestselling author Joseph Michelli explored every level of leadership within the organization. He surfaced with the main element principles market leaders at any business can use to provide a customer encounter unlike any other, such as for example:

• Understanding the ever-evolving requirements of customers

• Empowering employees by treating them with the utmost respect

• Anticipating clients’ unexpressed requirements and concerns

• Developing and performing an unsurpassed teaching regimen

Sharing engaging tales from the business’s employees-from the organization office and resorts round the globe-Michelli identifies the innovative strategies the business uses to create peerless guest encounters and explains how it constantly hones and increases them. The New Gold Standard weaves practical how-to advice, established leadership tools, as well as the knowledge of experts to help you create and embed excellent customer-service principles, procedures, and practices in your own organization.