Mastering Civility: A Manifesto for the Workplace Audiobook (Free)

‘The most readily useful, well-written, and psychologically compelling business book I have read in years. I couldn’t place it down.’ – Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

‘A must-read for each and every leader within their field.’ – Daniel H. Pink, bestselling author of To Sell is normally Human

Incivility is silently chipping away at people, institutions, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people desire to perform well, they can’t. Customers too are less inclined to buy from a business with a worker who is regarded as rude. Eventually, incivility cuts the bottom line.

In Understanding CIVILITY, Christine Porath displays how people can enhance their influence and effectiveness with civility. Merging scientific study with fascinating evidence from popular culture and fields such as for example neuroscience, medication, and mindset, this publication provides managers and companies using a much-needed wake-up call, while also reminding them of what they can do at this time to improve the grade of their workplaces.