Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It Audiobook (Free)

Customer support goals have already been articulated, text messages drilled, and incentive programs created. But many workers still deliver lackluster program. Exactly what does it take to get them functioning as stellar frontline reps of the company?

Rather than giving another group of techniques for improving customer service, this audiobook requires a novel approach by rooting away the true reasons workers aren’t delivering the provider they ought to. The results could be both astonishing and illuminating, about Assistance Failure: The Real Reasons Employees Have a problem with Customer Service and What You Can Do About It such as for example:

• Company culture doesn’t always support service brilliance

• Over-emphasis on price reduction often increases the cost of assistance

• Workers are torn between doing the right matter for the client and following policy

• Poor products can make helping the customer almost impossible

• Employees’ interests frequently don’t align with business goals

Once core complications are identified, the audiobook offers corrective solutions, including redirecting training efforts, revisiting guidelines and techniques, clarifying tasks and duties, and more. Filled up with inside stories from well-known agencies and the latest scientific research, Support Failure helps people conquer the obstacles preventing them from performing their very best.