Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind Audiobook (Free)

A revised edition of the basic guide on how best to most effective resolve conflict in today’s technologically advanced work environment.

Your projects day is filled with them–people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details particular techniques for managing most of them, with easy-to-follow situations for every situation.

Updated and modified to reflect contemporary issues including technology, generation spaces, and language barriers, this direct describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) towards the pushy and presumptuous to connivers and camouflagers; and offers useful strategies and phrases for diffusing work environment tensions and effectively resolving conflicts.