Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Audiobook (Free)

‘Stuffed with treasure and big ideas, this publication can help you become remarkable.’ – SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: place every thing you can into cultivating true customer loyalty. Loyal clients are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become ‘strolling billboards’ who’ll gladly promote your brand. In Exceptional Program, Exceptional Income insiders about Exceptional Provider, Exceptional Profit: The Secrets of Building a Five-Star CUSTOMER SUPPORT Business Leonardo Inghilleri and Micah Solomon reveal the secrets of offering online and offline customer service so superior it nearly warranties loyalty. Their anticipatory customer service approach was initially developed in the Ritz-Carlton aswell as at Solomon’s entertainment and technology business Oasis, and has since established itself in countless businesses around the globe from luxury giant BVLGARI to value-sensitive car parts leader Carquest, and everywhere in between. Right now, readers may take the techniques that minted money for these brands and apply them right to their personal businesses. As Ken Blanchard writes, ‘Leonardo and Micah’s philosophies, guidelines, and winning types of services excellence can make you intend to implement their suggestions immediately in your own corporation.’ Filled up with comprehensive, behind-the-scenes good examples, the publication unlocks a fresh level of consumer relationship that leaves your competitors in the dirt, your customers coming back every single day, and your bottom line looking much better than it ever offers before.

Honors received:

* A Jack Covert Selection

* CEO Refresher Top Ten Best Business Publication of the Year

* 800-CEO-READ Business Publication of the entire year Awards Shortlist winner

* Philadelphia Bulletin ‘Need to Read’ business book

* Book from the Month, NEVADA Women’s Real estate agent®

* DearReader.com Business Book Club Selection

* Shanghai Daily Press #1 U.S. Business Book