12 Audiobook (Free)

Greater than a 10 years ago, Gallup combed through its database greater than 1 million employee and manager interviews to recognize the 12 elements most important for sustaining high performance. These were determined in the 1999 bestseller First, Break All the Rules.

The Gallup study now includes 9 million employee and supervisor interviews spanning 114 countries and conducted in 41 languages. The writers weave together the latest Gallup insights with latest discoveries in the areas of mindset, physiology, video game theory, neuroscience, and administration. Chapters in the book follow great managers as they funnel employee engagement to carefully turn around a declining call center, save a struggling restaurant, improve patient treatment in a hospital, maintain production through power outages, and encounter a bunch of other issues in settings all over the world.

Written to be accessible to all managers and employees, 12 explains what every firm needs to know about human being nature face to face.